GP Design & Print – Refunds & Returns Policy

Last updated: 19 October 2026

At GP Design & Print, we take pride in the quality of our products and printing. As most of our products are custom-made or printed to order, we ask that you carefully review your order before completing your purchase.

Returns

If you have an issue with your order, please contact us with your order number, proof of purchase and a description of the problem.

We may also request photographs to help us assess the issue.

Please do not return any items without contacting us first.

What Can Be Returned?

We do not generally accept returns for change of mind on custom-made or personalised products.

However, if your item is faulty, damaged, incorrectly printed or does not meet the agreed specifications, please contact us so we can assess the issue.

We ask that you contact us within 30 days of receiving your order, where possible, so we can resolve any concerns promptly.

This 30-day period does not limit your rights under Australian Consumer Law, which may apply beyond this timeframe.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

What We Cannot Be Responsible For

While we take great care with every order, certain things are outside our control.

We generally cannot offer change-of-mind refunds or replacements for:

  • Spelling & Grammar: Spelling, punctuation or grammatical errors supplied or approved by the customer.
  • Low Quality Artwork: Poor print results caused by low resolution, blurry or unsuitable customer supplied images, where the limitations were appropriately communicated.
  • Design Errors: Mistakes in artwork supplied or approved by the customer.
  • Incorrect Product Selection: Incorrect garment styles, sizes, colours or quantities selected by the customer.
  • Change of Mind: Deciding you no longer want or need the product after ordering.
  • Incorrect Sizing: Ordering the wrong garment size. Please check the size guides before purchasing.
  • Artwork Approval: Errors clearly visible in artwork proofs that have been approved by the customer and accurately reproduced.

These exclusions do not apply where GP Design & Print has failed to meet applicable consumer guarantees.

Colour Variations

Please be aware that colours displayed on computer screens, phones and tablets may differ from the final printed product.

This is due to differences in screen settings, colour profiles, garment materials and printing processes.

We cannot guarantee an exact colour match between digital artwork and the finished product.

If you require a particular colour, please contact us before ordering so we can discuss the available options.

Minor colour variations within reasonable production tolerances are not generally considered printing faults.

However, products must still match their descriptions and meet applicable consumer guarantees.

Mockups & Print Placement

Any digital mockups provided are intended as a visual guide to show the approximate design, size and placement.

Please note:

  • Mockups may not be perfectly to scale.
  • Print sizes and positioning may vary slightly depending on the garment size and style.
  • We aim to position designs as close as reasonably possible to the approved artwork or standard print placement.
  • Minor variations may occur during production.

If you require exact measurements or a specific print position, please advise us before approving your artwork.

Customer Supplied Artwork

Customers are responsible for ensuring their supplied artwork is suitable for printing.

For the best results, we recommend providing high-resolution artwork or print-ready files.

Low-resolution images may appear blurry or pixelated when enlarged.

Where we identify potential artwork quality issues, we may recommend adjustments or offer artwork recreation at an additional cost.

Please carefully review all designs before approving them for production.

Custom & Personalised Products

As our custom products are made specifically for you, we do not generally accept returns or exchanges for change of mind, incorrect sizing or customer-supplied errors.

Once production has commenced, changes may not be possible.

If we have made an error with your order, or the product does not meet applicable consumer guarantees, we will work with you to provide an appropriate remedy.

What Cannot Be Returned for Change of Mind?

We generally do not accept change-of-mind returns for:

  • Custom-printed or personalised products
  • Items that have been worn, washed or used
  • Items with makeup marks, stains or other damage caused after delivery
  • Products ordered in the incorrect size, colour or style
  • Products containing customer-supplied or approved design errors

These conditions do not prevent you from making a claim for faulty goods or exercising your rights under Australian Consumer Law.

How to Request a Return

If you believe your order is faulty or incorrect, please follow these steps:

  1. Contact GP Design & Print with your order number and proof of purchase.
  2. Explain the issue and provide clear photographs where possible.
  3. We will review your request and advise you of the next steps.
  4. If a physical return is required, we will provide return instructions.

Please ensure your order number is clearly included with any returned items.

Do not send items back until return arrangements have been confirmed.

Return Postage

For discretionary returns or exchanges that we agree to accept, return postage costs will be discussed before the return is arranged.

Where goods fail to meet applicable consumer guarantees, return postage and reasonable associated costs will be handled in accordance with Australian Consumer Law.

Refunds & Replacements

If an issue is confirmed, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Depending on the nature of the problem, this may include a repair, replacement or refund.

Approved refunds will generally be processed through the original payment method where possible.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a refund, replacement, repair or other remedy if a product is faulty, not as described or does not meet applicable consumer guarantees.

Nothing in this policy limits or excludes your statutory consumer rights.

Contact Us

For any questions regarding returns or refunds, please contact:

GP Design & Print

Perth, Western Australia

Email: info@gpdesigns.com.au

Website: https://gpdesigns.au/