Delivery
Australia Post – Parcel Post (Australia Wide) – 2 – 7 days*
Australia Post – Express Post next day delivery (Australia Wide) – 1 – 3 days*
Courier for large orders
*All shipping times are dependant on location.
We offer Australia wide shipping with simple flat rate postage for all standard online orders.
Our shipping rates are:
- Standard Parcel Post – $15.00
- Express Post – $18.95
Shipping costs are calculated automatically at checkout based on your selected delivery option.
Large & Custom Orders
For larger orders, bulk apparel orders or custom printing jobs arranged directly with us, shipping costs will be calculated separately based on the size, weight and delivery location of your order.
These costs will be included in your quote or invoice before payment is required.
Important Information
Please remember that production and shipping times are separate.
Selecting Express Post means your order will be sent using an express delivery service once completed. It does not mean your order will be printed or produced faster.
Delivery times vary depending on your location, the shipping provider and the service selected.
Please remember that production time and shipping time are separate.
Delivery estimates provided by shipping carriers are indicative and may be affected by circumstances outside our control.
While we cannot control courier or postal delays, we will assist with delivery enquiries and fulfil our obligations under Australian Consumer Law.
No
We offer local collection for customers who prefer to pick up their orders rather than have them shipped.
As GP Design & Print is a small, one woman operated business, all collections are by arrangement only.
How Local Collection Works
If local collection is available for your order, you can select this option at checkout or arrange it directly with us.
Once your order has been completed, we will contact you to arrange collection.
Please do not arrive to collect your order until you have received confirmation that it is ready.
Collection Times
All collections are by prior arrangement.
As we operate a small business and manage printing, design work and customer orders, we do not have set walk-in collection hours.
We will arrange a suitable collection time with you once your order is ready.
Collection Location
Collection details will be provided once your order is ready and a collection time has been arranged.
Please note that our collection location is not a retail shopfront and is not open for unscheduled visits.
Uncollected Orders
We ask that orders be collected within a reasonable timeframe after you have been notified that they are ready.
If you are unable to collect your order as arranged, please contact us to organise another suitable time.
Orders that remain uncollected for an extended period may be subject to further arrangements for collection or delivery.
We will make reasonable attempts to contact you before taking any further action.
Changes to Collection Arrangements
If you need to change your collection time, please contact us as soon as possible.
We understand that plans change and will do our best to accommodate alternative arrangements.
Please ensure your shipping address is correct before completing your order.
If you notice an error, contact us as soon as possible.
If an order has already been dispatched, we may not be able to change the delivery address.
Additional delivery charges may apply if an order needs to be redirected or resent due to incorrect information supplied at checkout, where permitted by law.
All orders are carefully packed before dispatch to help ensure they arrive safely.
Once your order has been dispatched, delivery is handled by the shipping provider. GP Design & Print is not responsible for delays or disruptions caused by the carrier that are outside our reasonable control.
If your parcel is lost or arrives damaged during transit, please contact us with your order number and relevant details. We may ask for photographs of damaged items and packaging to assist with an investigation.
We will assist with enquiries or claims through the shipping provider where appropriate.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.